Refund policy
Returns & Refunds
At Blossom to Bloom, we want you to love your preloved pieces as much as we do. Every item is carefully checked, prepared and beautifully packaged before being sent to you.
Because our clothing is preloved and individually sourced, every piece is unique and may have gentle signs of previous wear. Any noticeable marks, flaws or imperfections that we are aware of will always be mentioned in the product description and/or shown in the photographs.
Changed Your Mind?
When shopping online, you have a legal right to cancel your order within 14 days of receiving your item, without needing to give a reason.
If you decide you would like to return your order, please contact us at:
Please contact us within 14 days of receiving your item and before sending anything back, so we can provide you with the correct return address and instructions.
Once you have notified us that you wish to cancel, the item should be sent back within a further 14 days.
Return Postage
Unless the item is faulty or was incorrectly described, you are responsible for the cost of returning an unwanted item.
We recommend using a tracked postage service and keeping your proof of postage.
Condition of Returned Items
Items should be returned in a condition suitable for resale.
You may carefully inspect your item in the same way you would in a shop. However, if an item has been worn, washed, damaged, stained, altered or otherwise handled beyond what is reasonably necessary to inspect it, we may be able to make a deduction from your refund to reflect any reduction in its value.
Please do not remove or discard any original tags or packaging until you have decided to keep your purchase.
Faulty or Incorrectly Described Items
Your legal consumer rights are not affected by this returns policy.
If your item arrives faulty, damaged or is significantly different from the description provided, please contact us as soon as possible at:
Please include photographs and details of the issue so we can help resolve it.
We cannot accept responsibility for damage caused after delivery through normal wear and tear, accidental damage, misuse or failure to follow care instructions.
Refunds
Once your returned item has been received and checked, your refund will be processed using the original payment method.
For a valid cancellation, refunds will normally be made within the required timeframe once the returned goods have been received, or once appropriate evidence that the goods have been sent back has been provided.
Where applicable, the standard original delivery charge will also be refunded. If you selected a more expensive delivery option, we are generally only required to refund the equivalent of the standard delivery charge.
Preloved Clothing 🤍
Please remember that preloved means previously loved.
Our pieces may have small signs of their previous life, which is part of what makes preloved fashion so special. We carefully inspect every item and aim to describe it honestly and accurately.
We always recommend checking the photographs, description, measurements and condition information before purchasing.
🌸 Our Promise to You
Preloved 🤍
Carefully checked 🌸
Freshly prepared ✨
Beautifully packaged 🎀
Ready for its next chapter.
Thank you for choosing preloved and supporting Blossom to Bloom.
Every piece deserves another chance to bloom. 🌸